Go figure, their attitude and customer service would reflect this monarchy as well. I was also able to come to find out that the reason this restaurant is able to claim best sushi/jap food in Flint, MI, is because they are the only sushi/jap food place in Flint, MI. But that is something they fail to include in any of the photos I reviewed while trying to make this decision. But in fact, the location of this restaurant is in a unit or two of a strip mall.

If you look at it, you would assume you are attempting to take your loved ones out to a very nice meal. I am sure they are very good at their art form. I did get a chance to share a few words with them, before being told those seats would not be able to suit us. I will say this however, and I will try to remain as unbiased as I can be considering this situation we found ourselves in. The manager never did a single thing to show any signs of remorse for this situation.

She made it easy for me to decide to leave, without a single bite of food in our stomachs, after investing well over an hour into this debacle. So, in short, I was called a liar, in an effort to save her job I am assuming. This was shortly followed with a very foul discussion in which the cashier denied telling me it would be OK to sit and order food from that half of the place. Now here is where the next problem started to arise.Īfter receiving our menu's we found that it was the sushi only side of the restaurant, and that the two people in our party who do not share our love for sushi, would not be allowed to order a steak dinner from our current seats. So we proceed to seat ourselves where I was told it would be OK. I was thinking at the time, I was doing them a small favor and handling this issue for them. I proceeded to ask the cashier, 'is it OK to have a seat and order some food on the other half of this place?, please?' Her answer was yes. Just a meal sometime before closing would have been nice. And these seats would do us just fine because we didn't really need the show portion of this meal. They were not the seats in front of the cook and grill, but at this time I just wanted to get my already starving family fed. While returning to my family I also noticed that there were several open seats on the other side of the establishment. Something along the lines of the other party of 3, ended up being a party of 4, and how is this her fault? Upon exiting the gentlemen's area, I found myself walking past the manager's office, where a very unstable waitress was arguing with her manager. Not normally an issue, I suppose, outside of the fact that the table only had 6 available seats. Upon returning to the restaurant, the waitress attempted to sit 7 of us, at a table to be shared with other dinner patrons, literally elbow to elbow, chairs touching. About 45 minutes later the paging unit started to vibrate. So to pass the time we did a bit of shopping at a local department store just up the road. In their defense, I promised my friends and family that this place had good reviews from what I had read, and would be worth the wait. This was the first red flag that caught our attention. Upon arrival, we were handed a pager and told that we would be paged when our table was ready, and it should be no longer than 30 minutes. We were told to stop in around that time, and the wait would be no longer than 10 minutes or so. Which I guess I have no choice but to understand, as we were only a party of 7. We were told that they are not able to take dinner reservations for parties smaller than 8. I am sad to report that me and my family had a very negative dining experience when dealing with this establishment.Įarlier in that evening we had contacted Sagano's in order to make dinner reservations.

Saganos flint